Metamorfos Solutions Sdn Bhd (“we,” “us,” or “our”) operates this website. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.
This Privacy Policy outlines how we collect, use, and protect the information you provide to us when using our website.
1. Information We Collect
We do not collect sensitive personal data. We only collect information that you voluntarily provide to us or that is automatically collected via website usage tools.
a) Personal Information We may collect the following personal information when you fill out a contact form, request a quote, or click a WhatsApp link:
- Name
- Phone Number
- Email Address
- Service Address (e.g., location in Johor Bahru, Skudai, etc.)
- Details regarding your pest control issues
b) Usage Data (Non-Personal Information) When you visit our website, we may automatically collect certain information about your device and usage patterns. This data is anonymised and does not identify you personally. This includes:
- IP address
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
2. How We Use Your Information
We use the information we collect for specific, business-related purposes:
- To Provide Services: To respond to your enquiries, provide pest control quotes, and schedule inspections.
- Communication: To contact you via phone, WhatsApp, or email regarding your specific request.
- Website Improvement: To analyse how users interact with our website so we can improve our content and user experience.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
- Google Analytics (GA): We use Google Analytics to understand website traffic and usage. GA collects data such as session duration, pages per session, and bounce rate. This data is processed in a way that does not identify anyone.
- Google Search Console (GSC): We use GSC to monitor the performance of our website in search results and to ensure there are no technical errors.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.
We may disclose your personal information only if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Data Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information. However, please be aware that no method of transmission over the Internet is 100% secure.
6. Third-Party Links
Our website may contain links to other websites (e.g., external articles or partner sites). If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Changes to This Privacy Policy
Metamorfos Solutions Sdn Bhd has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us.